Update - Our services remain unavailable while our teams continue to work to restore them safely. We appreciate the disruption this is causing and apologise for the continued downtime.
We do not yet have a confirmed restoration time. Work remains ongoing as a priority, and we will provide a further update as soon as we have more information to share.
Thank you for your continued patience and understanding.
Sep 03, 2026 - 17:30 BST
We do not yet have a confirmed restoration time. Work remains ongoing as a priority, and we will provide a further update as soon as we have more information to share.
Thank you for your continued patience and understanding.
Sep 03, 2026 - 17:30 BST
Update - Docmail remains temporarily unavailable while our teams continue to work to restore the service.
We apologise for the continued disruption and appreciate your patience. We will provide a further update as soon as more information is available.
Sep 03, 2026 - 09:06 BST
We apologise for the continued disruption and appreciate your patience. We will provide a further update as soon as more information is available.
Sep 03, 2026 - 09:06 BST
Update - Work is continuing to restore the Docmail service, and our teams are progressing through the necessary checks.
Docmail remains unavailable while this work is completed.
We apologise for the continued disruption and thank you for your patience.
Sep 02, 2026 - 16:33 BST
Docmail remains unavailable while this work is completed.
We apologise for the continued disruption and thank you for your patience.
Sep 02, 2026 - 16:33 BST
Update - Essential maintenance is continuing and Docmail remains temporarily unavailable.
Our teams are making good progress and are working to restore the service as soon as possible.
We apologise for the disruption and thank you for your continued patience.
Sep 02, 2026 - 14:30 BST
Our teams are making good progress and are working to restore the service as soon as possible.
We apologise for the disruption and thank you for your continued patience.
Sep 02, 2026 - 14:30 BST
Update - We are continuing to carry out essential maintenance to the Docmail service.
Our technical teams are actively working through the required updates.
Docmail will remain unavailable while this work is completed to ensure the service can be brought back online safely and reliably.
We apologise for the continued disruption and appreciate your patience and understanding.
We will provide a further update as soon as more information is available.
Sep 02, 2026 - 12:07 BST
Our technical teams are actively working through the required updates.
Docmail will remain unavailable while this work is completed to ensure the service can be brought back online safely and reliably.
We apologise for the continued disruption and appreciate your patience and understanding.
We will provide a further update as soon as more information is available.
Sep 02, 2026 - 12:07 BST
Update - We are continuing to investigate this issue.
Sep 02, 2026 - 09:07 BST
Sep 02, 2026 - 09:07 BST
Update - Docmail is currently unavailable while we carry out essential maintenance.
Our technical team is working to complete the maintenance and restore full service as quickly as possible.
We apologise for any inconvenience caused and will provide a further update once the system is available again.
Sep 02, 2026 - 08:59 BST
Our technical team is working to complete the maintenance and restore full service as quickly as possible.
We apologise for any inconvenience caused and will provide a further update once the system is available again.
Sep 02, 2026 - 08:59 BST
Investigating - We are currently experiencing slower than usual processing times at the moment. We are working across our teams to resume normal service as soon as possible. Thank you for your patience.
Sep 02, 2026 - 08:45 BST
Sep 02, 2026 - 08:45 BST
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